Right of Access

Under GDPR you have the right of access to your Personal Data held by us so that you are aware of and can verify the lawfulness of our processing activities.

In some cases we may be entitled to refuse to respond, if this is the case we will inform you of our decision and the reason for it. You are then entitled to complain to the Information Commissioners Office, see https://ico.org.uk/make-a-complaint/ for details of how to do so.

Timeframe for response

We will provide you with the information requested within one month of receipt of all information relevant to your request. To avoid any delays in processing your request, please ensure that you have provided all of the information requested below. In the case of numerous or excessive requests we may take up to a further two months to provide this information, in which case we will inform you of this fact, and the reason that the extension is necessary.

Costs

There is no charge to you unless your request is manifestly unfounded or excessive, in which case we are entitled to charge you an administrative fee based on the cost of providing the information to you. If we consider this to be the case we will inform you of this fact and wait for your agreement before proceeding.

Identity verification

Before we provide you with this information we have a duty to verify that you are the person who this request relates to, and may require proof of identity from you. This can be in the form of:

For details of how we look after your personal information please see our Privacy Notice which is available at https://www.thomas-sanderson.co.uk/legal/privacy-policy/